Terms & Conditions


Standard callout is available Monday to Friday between 9am and 5pm. Out of hours visits are available on weekday evenings and Saturdays by prior arrangement although an additional fee may be charged at our discretion. Please see our website www.expressequine.co.uk for current fees.Callout fee is applicable on all visits unless otherwise stated Express Equine.Callout fee covers travel to you the customer and consultation for one horse. Additional horses at the same location will be charged in addition to the callout fee. Please see our website www.expressequine.co.uk for current prices.New saddles, repairs and all goods received Express Equine must be paid for in full at time of delivery or collection. Unless previously agreed with Express Equine.Express Equine reserve all title to goods until paid for in full.All saddles sold are subject to a full refund within 14 days from the date of purchase. Full refunds of purchase price will be issued less any callout/postage fees incurred, when saddles are in new un-soiled condition as delivered to the customer by Express Equine. For saddles that have been ridden on during this period at least 10% may be deducted from the original purchase price commensurate with use and at the discretion of Express Equine.A full refund can be made up to one month from the date of purchase provided that the goods remain unused. If the goods have been used refunds after fourteen days from the date of purchase are fullyat the discretion of Express Equine and are commensurate with the use of the saddle, at least 10% of the original purchase price may be deducted when calculating the refund value.Any alterations made to a saddle once purchased from Express Equine after 28 days from purchase are not included within the original sale price and will be charged at our standard rates. This includes flocking, head plate changes and callout fees.Special order saddles are non-returnable and non-refundable. A deposit will be taken at time of order and this is non-refundable if you cancel your order after seven days from the date of order.Cancellations of order must be received in writing or electronic mail to Express Equine within this seven day period to receive a refund; this will be issued less any callout fees/expenses incurred at time order.Full payment must be made at time of delivery of saddles when requested by Express Equine.Faulty items will be returned to us for inspection and if required returned to the manufacturers. Please allow up to 28 days for replacement goods. Express Equine must be informed of any dissatisfaction damage to orders as soon as possible after discovery of the issue.Your saddle will need to be checked regularly for fit and balance as explained by our fitter at the time of purchase. It is your responsibility to contact us to arrange this.All priced include VAT at 20%If a provision in this Agreement is or becomes illegal, invalid or unenforceable in any jurisdiction, that shall not affect:1. The validity or enforceability in that jurisdiction of any other provision of this Agreement.2. The validity or enforceability in other jurisdictions of that or any other provision of this agreement.



Express Equine is a trading name of Aviform Ltd.


Delivery times are subject to the stock situation at any given time. Quoted delivery times are always from:

a) Date of cleared payment, b) Date of us having received your full address, and phone number.Orders specified on the standard delivery service may be sent by Royal Mail. This Royal Mail service does not offer a guaranteed transit time, so very occasionally may not meet the delivery time stated.

Working/delivery days do not include Weekends, Bank Holidays or the day the order is received. Orders received after mid day or on non working days may be processed the following working day.


Aviform Limited has taken all reasonable care in the preparation of the contents on this web site, but makes no representation or warranty of any kind with respect to the operation of the site or the information, content, materials, or products included on this site. To the extent permitted by applicable law, Aviform Limited makes no warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this web site. Aviform Limited reserves the right to change price and availability information without notice.

Aviform Limited shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this web site.

Aviform Limited reserves the right to decline orders.

Aviform Limited makes no representation or warranty, express or implied (including, without limitation, warranties as to quality or fitness for purpose) in connection with any product(s) supplied by it under these Terms. In any event, Aviform Limited sole liability and the user’s sole remedy for any defective product(s) supplied under these Terms shall be the replacement by Aviform Limited of the defective product(s). Aviform Limited shall not be liable for economic or financial loss or any special, indirect or consequential loss or damage whatsoever and howsoever arising.

No exclusions of Aviform Limited liability in these Terms shall apply to any damages arising from death or personal injury caused by the negligence of Aviform Limited or any of its directors, employees or agents or fraudulent misstatement.Indemnity

You agree to indemnify and hold Aviform Limited, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable solicitor’s fees, made by any third party due to or arising out of content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms and Conditions, or your violation of any rights of another person or entity.Governing law and jurisdiction

This web site is controlled and operated by Aviform Limited from its offices in England. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this web site from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable.

All terms and conditions contained on this web site shall be governed by and construed in accordance with English law. By using this web site, you hereby submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute arising under or in connection with these Terms or your use of this web site.

Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.


In the event a product or service is listed at an incorrect price due to typographical error or error in pricing, we reserve the right to refuse to meet or to cancel any orders placed for that product or service whether or not the order has been confirmed and your credit card charged.

If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.